Privacy Policy

Introduction

At RENZZI HOTELS, we deeply value the trust and privacy of our users. It's of paramount importance for us to be transparent about how we collect, use, and protect your personal information. This Privacy Policy is crafted to help you understand the nature of the information we collect, why we collect it, and how you can exercise your rights concerning your data. We encourage all our users to take the time to read this policy in its entirety to ensure they are fully informed. By using our services or interacting with our platform, you consent to the practices described in this policy.

Definitions

· "We", "Our", "Us": These terms refer to RENZZI HOTELS, the primary entity responsible for the processing and protection of your personal data under this Privacy Policy.

· "User", "You", "Your": Refers to the individual using our services, platform, or website. This includes anyone who calls us or interacts with any of our digital touch points, regardless of the method of access.

· "Subscriber": An individual or entity that has actively consented to receive communications, updates, or promotional material from us, often through a form fill-out process or by providing explicit permission.

· "Services": All products, services, content, features, technologies, or functions offered by us on our website or through any other medium.

· "Personal Data": Any information that can be used to directly or indirectly identify an individual. This includes, but is not limited to, names, contact details, and call transcripts.

· "Cookies": Small files stored on a user's device when they visit a website, used for tracking, navigation assistance, and user preferences.‍

· "Data Processing": Any operation performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, or alteration, and retrieval.

Collection of your Personal Information‍

In order to better provide you with products and services offered, RENZZI HOTELS may collect personally identifiable information, such as your:

Subscriber’s

· First and last name

· Company Mailing address

· Email address

· Phone number

· Renzzi Hotels

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Payment Information Handling

We prioritize the security and confidentiality of your financial information. Therefore, we do not directly collect, store, or process any payment information, such as credit card details, on our platforms or systems. All payment transactions are securely handled through a reputable third-party payment processor that employs advanced encryption and security measures. By redirecting payments we ensure that your financial data remains protected and that payment processes adhere to the highest industry standards.

How is the data collected

· Website Conversion Forms: When users visit our website, they may choose to fill out forms to inquire about our services, sign up for newsletters, or participate in promotions. These forms may ask for information such as names, email addresses, phone numbers, and other relevant details.

· Marketing Campaigns: As part of our marketing initiatives, users might be invited to participate in surveys, contests, or promotional offers. Data collected from these campaigns can include demographic details, preferences, feedback, and other information relevant to our marketing analysis.

· Call Interactions: When users call our company, they may be requested to leave their contact information for follow-up or support purposes. This could include their name, phone number, or other pertinent contact details.

· Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to understand user behavior, preferences, and access patterns. This helps us tailor our services, provide personalized content, and enhance overall user experience. Users have the option to manage or opt-out of cookies through their browser settings.

· Third-party Integrations: We might integrate with third-party platforms or services to enhance our offerings. Through these integrations, we may collect data provided by users on those platforms, in line with the permissions granted to us.

· Direct Communications: Users may choose to communicate with us directly through email, chat, or other communication platforms. The information shared during these communications, including attachments and supplementary details, is stored for reference and to assist in providing better service.

Use of your Personal Information

RENZZI HOTELS collects and uses your personal information to operate and deliver the services you have requested.

RENZZI HOTELS may also use your personally identifiable information to inform you of other products or services available from RENZZI HOTELS and its affiliates.

· Service Provisioning and Maintenance: To provide, maintain, and improve our services, ensuring they operate efficiently and effectively for our users.

· Communication: To communicate with our users about account-related matters, updates, promotions, and important notifications.

· Personalization: To tailor our services according to individual preferences, enhancing user experience by showing content or features that align with their interests.

· User Support: To respond to customer inquiries, provide assistance, and resolve any potential issues or challenges faced by our users.

· Security: To detect, prevent, and address technical issues or security threats, ensuring the safety and security of our platform and our users' data.

· Performance Analysis: To track and analyze user behavior and access patterns, helping us understand how users interact with our platform and identify areas for improvement.

· Legal Compliance: To meet regulatory requirements, address potential disputes, or enforce our terms and conditions and other policies.

· Research and Development: To inform our research and development efforts.

· Marketing and Advertising: To inform our users of new products, services, or promotions that we believe may be of interest to them.

· Feedback and Reviews: To solicit feedback or reviews, helping us improve our services and understand our users' satisfaction levels.

Sharing Information with Third Parties

RENZZI HOTELS is committed to safeguarding user data. We never sell, rent, or lease our customer lists to third parties.

We collaborate with trusted partners for specific purposes: to perform statistical analysis, send emails or postal mail, offer customer support, or manage deliveries. These third parties can access your personal information only to provide these services on RENZZI HOTELS's behalf and are bound to keep your details confidential.

There might be occasions when RENZZI HOTELS must disclose personal information without prior notice, specifically: (a) to abide by legal obligations; (b) to protect RENZZI HOTELS's rights or assets; or (c) to ensure the safety of RENZZI HOTELS users or the general public in urgent situations.

Data sharing at RENZZI HOTELS falls into two categories:

1. Operational Sharing: Essential for delivering and optimizing our services. Without this, our full range of services cannot function.

2. Optional Sharing: Aimed at improving user experience and understanding behavior. Users can opt-out of this type of sharing, but it's designed to enhance our services and marketing tactics.

Please note, data shared with third parties is exclusively for operational needs or to refine our services. All our partners adhere to strict data protection protocols. If you decide to opt out of operational data sharing, it will limit our service's functionality, leading to the termination of your access to our services.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

· Delete your personal information from our records; and

· Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

· Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

· Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

· Debug to identify and repair errors that impair existing intended functionality;

· Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

· Comply with the California Electronic Communications Privacy Act;

· Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

· Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

· Comply with an existing legal obligation; or

· Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

User Rights & Choices

Access, Modification, or Deletion of User Data: At present, users who wish to access, modify, or delete their data are required to contact us directly. We have dedicated a link for users to connect with us over the phone for such data requests. Our team will then assist in processing these requests promptly and efficiently. As part of our ongoing commitment to enhancing user experience and data accessibility, we are in the process of developing a self-service portal. Once this portal is operational, users will be empowered to directly access and manage their data, providing them with greater autonomy and ease of use.

Users have the right to opt out of both marketing communications and data sharing. For marketing communications, users can easily opt out through the unsubscribe link provided in every email or replying STOP to a message sent from us. 

For data sharing, users can opt out by contacting us directly to renzzihotel@gmail.com regarding data requests, whether that's access, modification, or deletion. Our team will promptly assist in processing these requests. It's important to note that opting out of operational data sharing may impact the functionality and delivery of our services, and could result in the termination of the user's customer status.

Users wishing to export their data can do so by reaching out to us directly. We have dedicated channels for users to connect with our team regarding data export requests. Once contacted, our team will promptly assist in processing and providing the necessary data in a user-friendly format. While we currently handle these requests manually, we are exploring future options to streamline this process, ensuring our users have easy and efficient access to their data.

Changes & Updates

We will notify our users of any significant updates or changes to our privacy policy through email. The email will provide a summary of the changes made and will contain a direct link to the updated privacy policy for users to review in detail. It's recommended that users regularly check our privacy policy to stay informed about how we are protecting their data.

Consent Mechanisms

We obtain user consent for data collection and use through clear and explicit opt-in mechanisms when they interact with our platform or services. This includes, but is not limited to, registration forms, other user engagement touchpoints, and when making a call to us. Before making a call, users are presented with a disclaimer notifying them that by starting the call, they agree to our privacy policy. Additionally, our platform provides clear information regarding the nature of data being collected, the purpose of its collection, and how it will be used. Users can easily retract their consent at any time by contacting our support team to the email provided. 

We obtain consent for text messages specifically when the user sent the keyword SUBSCRIBE to our company phone number. The subscriber opt-in message will have instructions for help, opt-out and a link to our privacy policy.

Children Under Thirteen

RENZZI HOTELS does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this application.

· Age Restriction: RENZZI HOTELS is intended solely for use by individuals who are 13 years of age or older. Any access to or use of the RENZZI HOTELS by anyone under 13 is unauthorized and in violation of this Agreement.

· Representation: By accessing or using the RENZZI HOTELS you represent and warrant that you are 13 years of age or older. You also affirm that you are fully able and competent to enter into and comply with the terms set out in this Agreement.

· Protection of Minors: We prioritize the protection of younger users. If we learn or have reason to suspect that a user is under the age of 13, we reserve the right to promptly delete any personal information in that user's account, cease further contact, and prevent further access to such account without notice.

E-mail Communications

From time to time, RENZZI HOTELS may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from RENZZI HOTELS or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from RENZZI HOTELS, you may opt out of such communications by Customers may unsubscribe from emails by "replying STOP" or "clicking on the UNSUBSCRIBE button.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

RENZZI HOTELS reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

RENZZI HOTELS welcomes your questions or comments regarding this Statement of Privacy. If you believe that RENZZI HOTELS has not adhered to this Statement, please contact RENZZI HOTELS at:

Email Address: renzzihotel@gmail.com

Telephone number: (305) 239-4017